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Customer Service

Shipping & Delivery

UK standard shipping is included in the price and these items are sent Royal Mail 48 with delivery confirmation. Faster methods of delivery are available at a slight additional cost. We ship every day Monday to Friday and if the order is received before 3PM it will likely go the same day.

Whilst we normally use new packing materials we do try and recycle packing materials where we can. Overseas items are sent via an international express and tracked service.

Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyers responsibility.

Please check with your countries customs office to determine what these additional costs will be prior to bidding/buying.

Privacy & Security

No information will be stored about you after the transaction has been completed.

We take your privacy seriously and respect the privacy of any information you provide about yourself on this website.

We do not rent, sell, share or give personal information about you to other people or companies.

What information we collect and how:

  • Any personal details you type in and submit, such as name, address, email address, etc which are used solely to process your order.
  • Your IP address (this is your computer's individual identification number) which is automatically logged by our web server. This is used to note your interest in our website.
  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

We do not see or store any sensitive payment details such as your card number, expiry date and security code. All transactions are handled through our accredited and secure on-line payment services.

Returns & Replacements
Faulty items are rare due to the nature of the products, however, should you receive a faulty item you may return it for replacement or refund. This does not cover items that have incurred damage through misuse.
Customers may also return, at their own cost, items within 14 days from purchase, providing the item is unused and in as-new-condition.
We ship every day Monday to Friday and if the order is received before 3PM it will likely ship the same day.
Payment, Pricing & Promotions
We take all major debit and credit cards through our secure online payment gateway. We do not see or process any card details ourselves, we are also able to accept payments by Paypal, Amazon Pay, American Express, Google Pay and Samsung Pay.
Prices are always cheaper on our own website as we are not paying additional third party fees to sites like ebay and Amazon, we therefore pass these savings on to our customers. 
Viewing Orders
When your order is despatched you will receive a conformatory email with tracking details.
Updating Account Information
Should any of the order details that we hold be incorrect then please email us with any corrections.